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key Margaret Flanagan

MA, Dip. Ed., Dip. Tchg.

margaretflanaganTeaching/Training Qualifications   

bullet Diploma of Teaching, Christchurch Teachers' College
bullet Diploma of Education, University of Canterbury
bulletCertificate of Education Specialist in Counselling, University of New Mexico, including    studies in Group Work and Psychodrama and Action Method as a learning tool
bullet Mediation Training, New Mexico Centre for dispute resolution
bullet Certified Facilitator & Trainer in conflict partnership life skill

Training Experience

A highly qualified and effective English teacher, Margaret broadened her training portfolio since leaving secondary school teaching.

She has had experience as a tutor in the Department of Community Studies, Christchurch Polytechnic Institute of Technology, specialising in the teaching of Assertion Training and Conflict Resolution. Other courses taught include Stress Management and Values Clarification.

She has been involved in staff training through Christchurch Polytechnic Institute of Technology for the Inland Revenue, YMCA and Polytechnic staff. Margaret has developed a programme on the communication skills involved in dealing with difficult persons and situations in the workplace.

She has also tutored basic interviewing skills and assertiveness with colleagues to Dietician Trainees at the Christchurch Medical School.

In the United States, Margaret has delivered training for the New Mexico Centre for dispute resolution and the Department of Courts. Margaret has also worked as a mediator in the Juvenile Justice Centre in New Mexico.

She has also worked part time as a counsellor at Aranui High School and runs peer mediation and other communication training programmes in a cross-cultural context. She has also run train the trainer programmes for Pregnancy Help.

Most recently, she has been one of the trainers for the DOC/PSA Partnership Forum Workshop on conflict resolution skills.

Margaret has run a number of programmes for clients of Lukey Training Resources in the areas of One to One Communications, Effective Presentations, Public Speaking, Training the Trainer, Conflict Management and Handling Difficult Customers.


"Enjoyed the tutor. She was very skilled in drawing us out of our boxes and the interaction between participants was excellent. Well done Margaret!" Effective Presentations Participant

"[The facilitator] wasn't intimidating in her presentation style." Advanced Presentations Participant

"Friendly, approachable, professional facilitator." (Leigh Skerten) Conflict Management Participant

"I really enjoyed this day more than any other course before. The facilitator was easy-going and I never felt under pressure. The activities were different too - no pressure. Well done. I have never heard the group contribute to a day so much - so that is clearly a reflection on Margaret's ability and creativity." Training and Team Building Participant

Would you like more information about the programmes Margaret can offer?

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